When we provide services, we may collect, store and use the following information related to you. If you do not provide relevant information, may not be able to register as our users or can not enjoy some of the services we provide, or can not achieve the intended effect of the relevant services.
In the account registration or use of our service, associated with the personal information you provide to us, such as phone numbers and e-mail; you through our services to other parties to provide information sharing, and you use our services stored information.
To provide you with our services;
When we provide services for authentication, customer service, security, fraud monitoring, archiving and backup purposes, to ensure that we provide you with the products and services security;
We may share your personal information
Used for the following purposes:
-To provide you with our services;;
- To achieve the purpose of "how we might use information";
- Understanding, maintaining and improving our services.
What forms of payment do you accept?
We accept PayPal Payments.
Do I need a PayPal account to purchase from this store?
No, you are not required to have a PayPal account to purchase from our store. Although if you already have a PayPal account you may use it.
How do you ship?
All items are made to order and will ship within 3-5 business days. Your order will be shipped via the China Post Airmail or ePacket. Usually it will take abt 2 weeks on the way to United States and abt 2-4 weeks to other countires.
How long do orders take to make?
Please allow up to 3-5 business days for all orders to be made.
Do you accept rush orders?
We do our best to accommodate rush ordered if needed. Please email us with the date you need your item and we will try to accommodate your request if at all possible.
Do you accept returns?
We do not accept returns on personalized items. If there is a material defect or maker error including spelling errors etc please email us as soon as possible and we will work with you to exchange the item right away.
Items must be in their unused, original condition for a refund or exchange. If you have received an item that is broken or defective, please let us know and we will work with you to correct the situation. Shipping charges are non refundable.
100% Satisfaction Guarantee
Our return policy is simple. If you don’t love it, we don’t want you to keep it.
We take pride in the exceptional quality and craftsmanship of our designers. Our attention to detail in design, material, and archival preservation is unyielding, and so is our commitment to customer satisfaction.
We want you to love what you order from us, and we’ll do everything we can to make sure that shopping with us makes you really, REALLY happy. If you are dissatisfied with your purchase for any reason at all, just give us a call and we’ll work with you to find a solution.
We mean it when we say we want you over-the-moon happy about shopping with us.
If you need to send a return, we understand that things don't always work out as expected.